As part of COP26, Glasgow City Council is looking to enlist the help of friendly, outgoing and enthusiastic volunteers to contribute to the success of this momentous event.

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As a COP26 Volunteer, you will play your role representing Glasgow and the UK to delegates from around the world. You will provide key information on the conference and conference venues, advice on how to move around the city and promote the best of what Glasgow has to offer. COP26 Volunteers will provide Glasgow’s world-famous warm welcome to ensure that delegates and visitors have the best possible experience, playing a crucial role in the success of an important global event.

Where and when

Volunteers will interact with delegates in and around Glasgow city centre, along the main walking routes to the Scottish Event Campus (SEC), at key transport and accommodation hubs and also at key locations in Edinburgh.

Volunteers will undertake shifts during the period 28 October – 14 November and must be available during this period. Volunteers should expect to undertake around six shifts during this time and will be invited to attend training ahead of these dates.

Timeline

COP26 Volunteer Programme Timeline 2021

Which role is for me?

Passionate about your city?

Give a warm Glasgow welcome to attendees of COP26 as a Transport Hub (Airport/Train) or an Accommodation Hub Member or pass on your local knowledge of Glasgow as an Active Travel Route Team Member!

Interested in climate change?

Inspire communities and businesses as a Green Zone Team Member or facilitate the conference’s primary events as a Protocol & Special Events Team Member!

Role Profiles

Accommodation Hub Team Member

Accommodation Hub volunteers will be the first point of contact for the delegates in their dedicated hotels.

Key responsibilities will include:

  • Giving information on the conference schedule, transport and local amenities to delegates
  • Identifying and dealing with any accommodation specific issues with the accommodation manager
  • Making the delegate experience memorable
Active Travel Route Team Member

Based at various points around Glasgow, Active Travel Route volunteers will use their local knowledge and warm Glasgow welcome to assist attendees of COP26 around the city.

Key responsibilities will include:

  • Provide excellent customer service to delegates and members of the public
  • Man information points on travel routes
  • Provide ways of finding services to attendees
Green Zone Team Member

Green Zone Team Members will be at the heart of the community activities for COP26, welcoming delegates and members of the public to events at the Glasgow Science Centre.

Key responsibilities will include:

  • Providing a warm welcome to delegates and members of the public to the Green Zone and supporting attendees to register for events
  • Be fully aware of venue layout and locations of facilities
  • Maintaining the look and feel of event, meeting and hospitality spaces
Protocol & Special Events Team Member

Protocol & Special Event volunteers will be at the heart of the focal point for events and venue operational activity for COP26 in Glasgow by supporting the hosting of meetings and events for stakeholders from around the world across several venues in Glasgow.

Key responsibilities will include:

  • Manage the Welcome Desk, providing support and guidance to attendees
  • Maintaining the look and feel of event, meeting and hospitality spaces
  • Providing administration support to the Event Operations team (such as preparing guest lists and packing and distribution of VIP gifts at Venues)
Transport Hub Team Member – Airports or Train Stations

Transport Hub volunteers will provide the warm welcome for delegates upon arrival at airports and train stations, ensuring that their experience of COP26 is of the highest standard.  

Key responsibilities will include:

  • Providing a warm welcome to delegates when arriving at airports and train stations
  • Giving information on schedules, transport arrangements and local amenities at airports and train stations
  • Handling queries related to travel and accommodation

Skills

The list below is an indication of the kind of skills that would be valuable to any of our volunteer roles. Please see one of our full role descriptions for further details specific to each role:

  • Friendly, outgoing and approachable manner 
  • Great people skills and an ability to deal well with the public
  • Knowledge of Glasgow / Edinburgh
  • Enjoy being part of a team
  • Ability to work well under pressure
  • Problem solving mentality
  • Experience of other countries, cultures, and an empathy for the needs and behaviour of delegates from around the world
  • Clear communication skills, both written and oral
  • Leadership skills
  • Languages skills in speaking and/or translation 
  • Administration / data entry and a keen attention to detail
  • Customer service skills
Eligibility

The Host City Volunteer programme aims to be inclusive and diverse and representative of the demographic of Glasgow and Scotland. In order to be a Host City Volunteer, applicants must:

  • Be aged 16 years or older on 27 October 2021
  • Be able to confidently communicate in English (although English does not need to be the first language) or British Sign Language
  • Be available to complete around 6 shifts between 28 October and 14 November
  • To be eligible to volunteer in the UK you must be a UK Citizen, have leave to remain, be seeking asylum, have Pre-Settled/ Settled Status or have a Tier 4 (Student) visa. If none of these apply then you require a Tier 5 (charity) visa.
What’s in it for you?

We are committed to supporting a diverse range of participants and ensuring that everybody has equal access to the Host City Volunteer programme. As a volunteer you will receive the following:

  • Training on how to undertake your role with confidence
  • Information on COP26 and venues related to the conference
  • Information on venues where you may be located
  • A unique COP26 Volunteer uniform which is yours to wear with pride throughout your volunteering and keep as a memento of your experience
  • All meals when on shift
  • Team Leader support
  • First-hand experience of being involved in COP26
  • Civic pride – promoting the city and country on the world stage
  • Free transport when travelling to and from shifts within a defined geographical distance of the city centre
  • If you would like to participate in the programme and would like to discuss your individual support needs, please contact the team to discuss directly

Please download a copy of our FAQs and Uniform Size Guide for more information.
Photograph of COP26 Volunteer Scott

Whether you want to gain new skills and experiences or represent the city that you love, volunteering at COP26 is the opportunity for you.

Scott,

Govanhill

Photograph of COP26 Volunteer Karen

Volunteering at COP26 is a once in a lifetime experience.

Karen,

Cardonald

For any questions specific to your application or the programme please contact:

COP26Volunteers@glasgow.gov.uk

Or

Phone 0141 276 7728

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